Return & Refund Policy

At Koraline, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unused and in their original condition.

• Be returned in their original packaging.

• Include all original accessories and components.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened or used skincare products.

• Opened or used beauty products.

• Personal care items that have been opened or used.

These items may only be eligible for a refund or replacement if they arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We'll work quickly to provide a replacement or refund when appropriate.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Koraline will cover the return shipping cost.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise required by law.

Contact Us

If you have any questions about your order or need assistance with a return, please contact us at:

hello@shopkoraline.com